FAQs
Does CoDent support all dental specialties and practice types?
Yes. We provide dental billing services for all major specialties. Our team is experienced in the coding and billing of General Dentistry, Pediatric Dentistry, Orthodontics, Periodontics, Endodontics, and Oral Surgery.
Will your team work with our existing Practice Management Software (PMS)?
Yes, we do not require you to switch software. We are experts in all major dental platforms, such as Open Dental, Dentrix, Eaglesoft, and Curve. We integrate with most dental software platforms by accessing your system remotely.
Do you handle patient billing and statement inquiries?
Yes. We support your patient billing processes along with insurance claims management, statement generation, patient inquiries and online payment support. We ensure your patient statements are accurate.
What does your dental billing process cover?
Our process includes submitting claims daily, tracking claims for receipt, posting payments to patient ledgers, and appealing denied claims.
Will I receive updates on my practice's performance?
Yes. We believe in complete transparency. We provide regular reports that will give you all the information for your claim creations and submissions.
Is my patient data secure and HIPAA compliant?
Yes, your data privacy is our top priority. CoDent is fully HIPAA compliant and follows strict data protection protocols.
How does your team handle denied or rejected claims?
We take a proactive approach to claim denials. We immediately identify the root cause, make corrections and appeal the claim again.
Does CoDent require a long-term contract commitment?
We offer month-to-month agreements without any upfront payment. You have the freedom to choose what works best for your clinic.
How quickly can we get started with your services?
We can begin the onboarding process within 3-5 working days. Once we establish secure remote access to your system and review your current needs, our team can start working on your claims and Accounts Receivable (AR) right away.